Need a hand? We usually reply within 2 business days.
Email us at truenorthoriginalsllc@gmail.com and we'll get back to you. Below are answers to the questions we hear most.
No accounts or logins Private by design Tax-ready receipts
How do I log care?
Tap Add, then choose hourly care (pick a start and end time — hours and pay are calculated for you) or a flat expense like daycare, day camp, or preschool. You can snap a photo of the receipt and keep it attached to the entry.
How does paying the sitter work?
The Pay screen shows exactly what you owe. Check or uncheck individual days, use the one-tap “last two weeks” view for bi-weekly pay, and mark days as paid so you always know what's settled.
How do I get a receipt or year-end tax statement?
Generate a receipt PDF for any period — provider, dates, hours, totals, and signature lines — with your saved receipt photos attached for FSA submission. The year-end statement is organized by provider and ready for IRS Form 2441.
How do two parents share one record?
Share a single live picture with a co-parent — no account or password needed, just a simple code and PIN. Hours, expenses, and reports stay in sync on both phones. The Social Security number and receipt photos are never shared.
Is my provider's SSN safe?
Yes. The provider's Social Security number stays on your device and is never sent anywhere. You can lock the SSN field and your receipts behind a PIN. See our Privacy Policy for details.
What does the subscription unlock?
Logging hours and expenses is free. A subscription unlocks unlimited receipt and tax-statement PDFs. Manage or cancel anytime in your iPhone's Settings → your name → Subscriptions.
Which expenses qualify for the credit or FSA?
The app includes built-in guidance on which dependent-care expenses count, who can be paid, and the current limits. This is general information, not tax advice — confirm current figures with the IRS or your tax professional.